Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Park Lane Surgery
2014-12-04
Person
4
5
0
Written by a patient
Written by a patient 4th December 2014
I Always try to see the same doctor, Dr Carter he is great always makes time to hear your problems never makes you feel your wasting his time. Quick to sort out any hospital appointments for you. Also if you complain about the Doctors, at the surgery they make sure it is sorted out very quickly. I have never had any
Reason to complain About Dr Carter, he is Brilliant can recommend him . Worth Waiting to see.
Park Lane Surgery
2014-12-02
Person
5
5
0
Written by a patient
Written by a patient 2nd December 2014
Whenever my children are ill, we are always offered an appointment on the same day. All the doctors that have received us spent enough time talking to us and explaining the treatment. They were always polite and helpful.
Once, when I arrived at the surgery with a strong pain, I have been seen by a doctor at 1pm, even though the surgery is normally closed at this time. The doctor was very compassionate - examined me and called the hospital to arrange my admission, although these were not her working hours and I might as well have been asked to wait.
Some other time, when my hospital appointment has been cancelled and I really was not feeling well, another doctor tried her best to arrange an earlier hospital appointment for me. We were never left without help.
Even though English is not our first language and that might have caused some difficulty, both the receptionists and the doctors were always polite and patient with us.
The ladies who work at the surgery's reception are always nice to us, never keep us waiting longer than needed and welcome us with a smile.
I would definitely recommend this surgery.
The only situation when I was not happy with the service provided was when I was not informed about the results of my blood tests even though they were bad and I needed treatment. It was later explained to me that the doctor expected me to come back to him for a follow-up visit, but I did not know that I needed one. The symptoms were getting worse and that made me call the surgery and ask about the results, but I still think that I should have been contacted. The suggestion I could make at this point would be to either ask a patient to book a follow-up appointment on leaving, or to make a phone call, as some people may wrongly assume that if they haven't been called, there is nothing to worry about. But this case could also be treated as a simple misunderstanding.
Park Lane Surgery
2014-12-02
Person
4
5
0
Written by a patient
Written by a patient 2nd December 2014
I have been with this surgery for more years than I care to remember , and can say that their treatment , both clinical and personal, is first rate.
Some serious health problems have been dealt with in a caring and well informed way, I always know the whys and wherefores of any diagnosis and treatment needed.
More recently I must commend their use of online contacts to enable appointments and medication to be carried out over the internet and subsequently for prescriptions to be sent to denoted Pharmacies for dispensing.
Having seen the benefits of this practice and its inclusion within the health centre, I tend to find it strange that other areas(especially those appearing nightly on TV news complaining that the NHS and GPs in particular are "useless") should take note.